Births, deaths, marriages

Certificates, ID, wills, relationships, pregnancy, divorce.

Citizenship and immigration

Permanent residency, temporary residency, visas, work and study in NZ.

Community, arts and sport

Tramping and camping, arts funding, fishing and volunteering.

Consumer rights

Disputes, complaints, scams and fraud.

Crime, law and justice

Includes jury duty, prisons and neighbourhood issues.

Driving and transport

Driver licences, tickets and fines, WOFs and registration.

Education and training

School terms and zones, student loans and apprenticeships.

Emergencies and disasters

Civil defence alerts and emergency planning, and Christchurch's earthquake recovery.

Environment and climate

Conservation, daylight saving, natural resources and weather.


Public funded healthcare, GPs, children's health.

History, culture and heritage

Historical records, Māori culture, monuments and important places.

Housing and property

Buying, selling, renting and building consents.

Internet, media and communication

TV and radio, postal services, advertising.

Money, benefits and tax

Financial help, paying tax and KiwiSaver.

Parliament and politics

Parliament and elections, official information requests and open consultations.

Passports, travel and tourism

Going overseas on holiday or on your OE, getting tourist visas, visiting NZ.

Work and jobs

Includes holidays and time off, paying ACC, redundancy and working for yourself.